What Chameleon Live has in common with Amazon, Apple and John Lewis — and where we differ
While all companies must focus on revenue, profit and growth — we equally track something different:
“How likely are our clients to recommend us?”
Over the past year, that’s given us a Net Promoter Score of 89. NPS is a recognised metric of client satisfaction used by businesses around the world. A company’s NPS can range from -100 to 100.
At 89 our score is well above the ‘world-class’ threshold of 70+ and significantly higher than brands like Amazon or Apple in the ‘good’ range 30-50. John Lewis, for example, are in the excellent range between 50 and 70.
But more importantly, here’s why clients rate us so highly:
- Calm, creative, professional delivery — even in high-pressure environments
- Flexibility as plans evolve
- A genuine on-site presence, not just a supplier
- And ultimately, results — 100% of clients said their project met or exceeded objectives
We focus on understanding not just the brief, but why it matters — then designing and delivering bespoke events that hit those goals.
If you’re planning anything upcoming, we’d be happy to share a few ideas tailored to your needs. Find out a little more about our craftsman mindset in one of our other blogs – Putting Soul Back Into Events | Craftsmanship in Live Events
Contact us and find out why it’s calmer with Chameleon.